Malaysia (MYS)
Region: Asia
GovTech Data Year: 2022
A
GovTech Maturity Index
Very High
GovTech Maturity Index (GTMI)
A
Very High
The simple average of the normalized scores of four components for the country.
Core Government Systems Index (17 indicators) captures the key aspects of a whole-of-government approach.
0.79
Public Service Delivery Index (9 indicators) presents the state of online portals, e-filing services, e-payment capabilities and more.
0.83
Digital Citizen Engagement Index (6 indicators) measures aspects of public participation platforms, citizen feedback, and open gov/data portals.
0.90
GovTech Enablers Index (16 indicators) captures strategy, institutions, and regulations, as well as digital skills and innovation programs.
0.67
Core Government Systems
| Key | Indicator | Solution Details |
|---|---|---|
| I-1 | Is there a shared cloud platform available for all government entities? | Yes (platform in use) |
| I-1.1 | Name of the Government Cloud platform | MyGovCloud@PDSA |
| I-1.2 | Cloud platform / strategy URL | https://pdsa.mampu.gov.my |
| I-1.3 | Government Cloud was launched / will be launched in (year) | 2018 |
| I-1.4 | Type of cloud platform established | Private (Government) |
| I-1.5 | Official name of the entity operating the Government Cloud platform | Malaysia Administrative Modernisation and Management Planning Unit (MAMPU) |
| I-1.6 | Government Cloud data hosting policy? | Hybrid (inside + outside) |
| I-1.6.1 | If there is a cloud hosting policy > Supporting document (report / URL) | https://www.cgso.gov.my/ms/pengumuman/garis-panduan-pengurusan-keselamatan-maklumat-melalui-pengkomputeran-awan-cloud-computing-dalam-perkhidmatan-awam/ |
| I-1.7 | Cloud services provided | PaaS |
| I-1.8 | Is there one shared Government Cloud platform or several? | One shared cloud platform |
| I-1.9 | Monitoring & publishing of cloud usage, security, savings, etc.? | Yes (public published) |
| I-1.9.1 | If Yes > Supporting document (report / URL) | https://www.cgso.gov.my/wp-content/uploads/2021/11/SPA-Bil.2-2021-Garis-Panduan-Pengurusan-Keselamatan-Maklumat-Melalui-Pengkomputeran-Awan-Cloud-Computing-Dalam-Perkhidmatan-Awam.pdf |
| I-2 | Is there a government enterprise architecture framework? | Yes |
| I-2.1 | Name of the GEA framework | MyGovEA |
| I-2.2 | GEA framework / draft URL | https://mygovea.mampu.gov.my/ |
| I-2.3 | GEA was introduced / will be introduced in (year) | 2014 |
| I-2.4 | GEA operational status | Extensively used |
| I-2.5 | GEA scope > Is there a shared GEA? | Shared Central+Local (WoG) |
| I-2.6 | Which entity is maintaining/extending GEA? | 2 |
| I-2.7 | Which entity is monitoring compliance with GEA? | 2 |
| I-2.8 | Monitoring & publishing of GEA usage, compliance, benefits, etc.? | No |
| I-2.8.1 | If Yes > Supporting document (report / URL) | - |
| I-3 | Is there a government interoperability framework? | In draft / Planned |
| I-3.1 | Title of the GIF report | Standards, Policies and Guidelines - Malaysian Government Interoperability Framework (MyGIF) Version 1.0 |
| I-3.2 | GIF report / draft URL | - |
| I-3.3 | GIF was introduced / will be introduced in (year) | 2018 |
| I-3.4 | GIF operational status | Unknown |
| I-3.5 | GIF scope > Is there a shared GIF? | Unknown |
| I-3.6 | Is there a data quality framework? | No |
| I-3.7 | Is there a system to monitor the 'uptime' of government information systems? | No |
| I-3.8 | Is there guidance for replacing legacy government information systems? | No |
| I-3.9 | Monitoring & publishing of GIF usage, compliance, benefits? | No |
| I-3.9.1 | If Yes > Supporting document (report / URL) | - |
| I-4 | Is there a government service bus platform? | Yes (platform in use) |
| I-4.1 | Name of the Government Service Bus platform | Malaysian Government Data Exchange (MyGDX) |
| I-4.2 | GSB platform URL | https://mygdx.malaysia.gov.my/en |
| I-4.3 | GSB platform was launched / will be launched in (year) | 2018 |
| I-4.4 | GSB operational status | Extensively used |
| I-4.5 | GSB scope > Is there a shared GSB platform? | Shared Central+Local (WoG) |
| I-4.6 | Monitoring & publishing of GSB usage, security, savings? | Yes (public published) |
| I-4.6.1 | If Yes > Supporting document (report / URL) | https://mygdx.malaysia.gov.my/v2/ |
| I-5 | Is there an operational FMIS in place to support core PFM functions? | Yes (in use) |
| I-5.1 | Official name of Finance Ministry / Department operating FMIS | Ministry of Finance/Treasury |
| I-5.2 | Finance Ministry / Department home page URL | https://www.mof.gov.my/ |
| I-5.3 | Name of the FMIS platform | GFMAS - Government Financial and Management Accounting System |
| I-5.4 | FMIS platform URL | http://www.treasury.gov.my/ |
| I-5.5 | FMIS was launched / will be launched in (year) | 2006 |
| I-5.6 | FMIS functional capabilities | T + Budget (preparation) |
| I-5.7 | Scope of FMIS (coverage of budgets) | Central + Local gov |
| I-5.8 | Type of FMIS software | Commercial/COTS Software |
| I-5.9 | Name of FMIS software package: If custom software > Please enter LDSW (Locally Developed Software) If commercial package > Please enter the name of Commercial-off-the-shelf (COTS) package If hybrid > Please enter LDSW + COTS package name | SAP |
| I-5.10 | Is there a unified budget classification/chart of accounts? | No |
| I-5.11 | Does FMIS capture expenses linked to the SDGs and other strategic goals? | No |
| I-5.12 | Does FMIS capture non-financial data (KPIs) on programs/projects? | No |
| I-5.13 | Does FMIS exchange data with other systems? | No |
| I-5.14 | Governance of FMIS operations (compliance, security, audit trails, etc.)? | No |
| I-5.14.1 | If Yes > Supporting document (report / URL) | - |
| I-6 | Is there a TSA supported by FMIS to automate payments and bank reconciliation? | Yes (in use) |
| I-6.1 | Treasury home page URL | http://www.treasury.gov.my/ |
| I-6.2 | Treasury was established / will be established in (year) | 1957 |
| I-6.3 | TSA regulation / introduction website URL | https://ppp.treasury.gov.my/ |
| I-6.4 | TSA was launched / will be launched in (year) | 1957 |
| I-6.5 | Scope of TSA operations | Extensively used by all MDAs |
| I-6.6 | Type of electronic payment systems in place | Both RTGS & FPS/ACH |
| I-6.7 | Is there a TSA interface linking FMIS with the Central Bank systems? | Yes (in use) |
| I-6.8 | Governance of TSA operations (compliance, security, audit trails, etc.)? | No |
| I-6.8.1 | If Yes > Supporting document (report / URL) | - |
| I-7 | Is there a Tax Management Information System in place? | Yes (in use) |
| I-7.1 | Tax Administration home page URL | https://www.hasil.gov.my/ |
| I-7.2 | Tax Administration was established / will be established in (year) | 2004 |
| I-7.3 | Name of the TMIS platform | e-Tax and other portals |
| I-7.4 | TMIS platform URL | https://mytax.hasil.gov.my/ |
| I-7.5 | TMIS was launched / will be launched in (year) | 2004 |
| I-7.6 | Type of TMIS software | Commercial/COTS Software |
| I-7.7 | Does TMIS exchange data with other systems? | Yes (via separate interfaces) |
| I-7.8 | Governance of TMIS operations (compliance, security, audit trails, etc.)? | Yes (internal |
| I-7.8.1 | If Yes > Supporting document (report / URL) | Only for private use |
| I-8 | Is there a Customs Management Information System in place? | Yes (in use) |
| I-8.1 | Customs Administration home page URL | http://www.customs.gov.my/ms/pages/utama.aspx |
| I-8.2 | Customs Administration was established / will be established in (year) | 1952 |
| I-8.3 | Name of the CMIS | Sistem Maklumat Kastam (SMK) |
| I-8.4 | CMIS platform URL | http://www.customs.gov.my/ms/pages/utama.aspx |
| I-8.5 | CMIS was launched / will be launched in (year) | 1992 |
| I-8.6 | Type of CMIS software | Custom Software |
| I-8.7 | Customs and Tax administrations merged? | No |
| I-8.8 | Does CMIS exchange data with other systems? | Yes (via separate interfaces) 2= Yes (via Government Service Bus) |
| I-8.9 | Governance of CMIS operations (compliance, security, audit trails, etc.)? | No |
| I-8.9.1 | If Yes > Supporting document (report / URL) | - |
| I-9 | Is there a Human Resources Management Information System with self-service portal? | Yes (in use) |
| I-9.1 | Name of the HRMIS platform (public sector) | HRMIS 2.0 (Sistem Pengurusan Maklumat Sumber Manusia) |
| I-9.2 | HRMIS platform URL | https://hrmis2.eghrmis.gov.my/HRMISNET/Common/Main/Login.aspx |
| I-9.3 | HRMIS was launched / will be launched in (year) | 2005 |
| I-9.4 | Type of HRMIS software | Custom Software |
| I-9.5 | HRMIS topology | Shared |
| I-9.6 | Is there a HRMIS self-service portal for employees and managers? | Yes (most of the services are online/digitized) |
| I-9.7 | Does HRMIS exchange data with other systems? | Yes (via separate interfaces) |
| I-9.8 | Does HRMIS use national ID as primary or secondary identifier? | Yes |
| I-9.9 | Governance of HRMIS operations (registers, security, audit trails, etc.)? | Yes (internal |
| I-9.9.1 | If Yes > Supporting document (report / URL) | Only for private use |
| I-10 | Is there a Payroll System (MIS) linked with HRMIS? | Yes (in use) |
| I-10.1 | Name of the Payroll System (public sector) | Integrated Government Financial Management Accounting System – Human Capital Management (iGFMAS HCM) |
| I-10.2 | Payroll System (MIS) URL | https://www.anm.gov.my/en/perakaunan/sistem-perakaunan/igfmas |
| I-10.3 | Payroll System was launched / will be launched in (year) | 2018 |
| I-10.4 | Type of Payroll System software | Hybrid (Custom + COTS) |
| I-10.5 | Payroll System topology | Connected |
| I-10.6 | Governance of Payroll System operations (registers, security, audit trails, etc.)? | Yes (internal |
| I-10.6.1 | If Yes > Supporting document (report / URL) | Only for private use |
| I-11 | Is there a Social Insurance system (non-health) providing pensions (including public sector) and other SI programs? | Yes (in use) |
| I-11.1 | Official name of the main public entity operating SI / Pension program(s) | 1. Kumpulan Wang Simpanan Pekerja (KWSP) / Employees Provident Fund (EPF) 2. Kumpulan Wang Persaraan (Diperbadankan) (KWAP) / Retirement Fund (Incorporated) 3. Pertubuhan Keselamatan Sosial (PERKESO) / The Social Security Organization (SOCSO) |
| I-11.2 | Main SI / Pension entity's home page URL | https://www.kwsp.gov.my/ |
| I-11.3 | Main SI / Pension entity was established / will be established in (year) | 1951 |
| I-11.4 | Name of the primary SI / Pension system (MIS) solution | KWSP - Received and manages retirement savings for all its members, encompassing mandatory contributions by employees of the private and non-pensionable public sectors as well as voluntary contributions by those in the informal sector KWSP allows members to fully withdraw their EPF savings once they are 55 years of age. At age 60, members are allowed to withdraw from both Account 55 and Akaun Emas. KWAP - Integrated Contribution Management System (ICMS). 3. PERKESO provides periodical long term benefits for disability as well as invalidity pension and survivor’s pension. PERKESO also provides unemployment benefits due to loss of employment. |
| I-11.5 | Primary SI / Pension MIS platform URL | https://www.kwsp.gov.my/member/withdrawals |
| I-11.6 | Primary SI / Pension MIS was launched / will be launched in (year) | 1951 |
| I-11.7 | Status of public sector SI / Pension MIS platform | Separate SI / Pension MIS for public employees |
| I-11.8 | Type of primary SI / Pension MIS platform | Custom Software |
| I-11.9 | Is primary SI / Pension MIS exchanging data with other systems? | Yes (via separate interfaces) |
| I-11.10 | Does the primary SI / Pension MIS use national ID as primary or secondary identifier? | Yes |
| I-11.11 | Are all SI / Pension beneficiary records fully digitized? | Fully digitized |
| I-11.12 | Share of all SI / Pension benefit payments deposited digitally to individual bank accounts of beneficiaries (percentage) | 0.9499 |
| I-11.13 | Are all active insured public employee records fully digitized? | Partially digitized |
| I-11.13.1 | If Digitized > In what year was digitization introduced for the contribution records? (year) | 1980 |
| I-11.14 | Can a contribution report and payment be submitted online? | Yes |
| I-11.15 | Governance of SI / Pension MIS operations (registers, security, audit trails, etc.)? | Yes (public published) |
| I-11.15.1 | If Yes > Supporting document (report / URL) | https://www.kwap.gov.my/AR2019_Bitesite/ |
| I-12 | Is there an e-Procurement portal? | Yes (in use) |
| I-12.1 | Name of eProcurement Portal | ePerolehan Kerajaan Malaysia |
| I-12.2 | e-Procurement Portal URL | https://myprocurement.treasury.gov.my/ |
| I-12.3 | e-Procurement Portal was launched / will be launched in (year) | 1999 |
| I-12.4 | e-Procurement Portal capabilities | OT + C + Interfaces with other systems |
| I-12.5 | e-Procurement data published in line with OCDS? | Yes |
| I-12.6 | Does eProcurement Portal exchange data with other systems? | Yes (via separate interfaces) |
| I-12.7 | Any innovative approach in e-Procurement? | Offers fully online transactions, better governance on procurement process, collaboration between Government agencies and Suppliers dan transformation towards Digital Governance |
| I-12.8 | Governance of eProcurement operations (registers, security, audit trails, etc.)? | Yes (public published) |
| I-12.8.1 | If Yes > Supporting document (report / URL) | https://ppp.treasury.gov.my/sub-topik/fail/62/muat-turun |
| I-13 | Is there a Debt Management System (DMS) in place? (foreign and domestic debt) | Yes (in use) |
| I-13.1 | Official name of Debt Management System (DMS) operator | Agensi Kaunseling dan Pengurusan Kredit (AKPK) |
| I-13.2 | DMS platform / operator home page URL | https://www.akpk.org.my/content/199-dmp-debt-management-programme-application-process |
| I-13.3 | DMS platform was launched / will be launched in (year) | 2006 |
| I-13.4 | Type of DMS software | Commercial/COTS Software |
| I-13.5 | Abbreviation of DMS software solution | COTS |
| I-14 | Is there a Public Investment Management System (PIMS) in place? | Yes (in use) |
| I-14.1 | Name of PIMS solution (information system) | SPP II - Project Monitoring System II |
| I-14.2 | PIMS platform URL | http://habinovasi.mampu.gov.my/laporan_inovasi/2266-sistem-pemantauan-projek-ii.pdf |
| I-14.3 | PIMS was launched / will be launched in (year) | 2020 |
| I-14.4 | Type of PIMS software | Custom Software |
| I-14.5 | PIMS functional capabilities | Registry + PIM cycle |
| I-14.6 | Does PIMS exchange data with other systems? | No |
| I-14.7 | Publishing of PIMS project database, results? | No |
| I-14.7.1 | If Yes > Supporting document (report / URL) | - |
| I-15 | Is there a government Open Source Software policy/action plan for public sector? | Yes (Advisory/R&D) |
| I-15.1 | OSS policy URL | http://www.osdec.gov.my/index.php/mengenai-osdec/ |
| I-15.2 | OSS policy was approved / will be approved in (year) | 2004 |
| I-15.3 | Is there an entity taking decisions on adopting/procuring an OSS solution? | 2 |
| I-15.4 | What is the level of adoption of OSS policy? | Partially adopted in several sectors |
| I-15.4.1 | If adopted > Supporting document (report / URL) | - |
| I-16 | UN Telecommunication Infrastructure Index (TII) | 0.7945 |
| I-17 | Does government have a national strategy on disruptive / innovative technologies? | Yes |
| I-17.1 | Title of the latest Disruptive Technology (DT) strategy document | National Fourth Industrial Revolution (4IR) Policy |
| I-17.2 | DT strategy URL | https://www.epu.gov.my/ms/dasar-revolusi-perindustrian-keempat-4ir-negara |
| I-17.3 | DT strategy was approved / will be approved in (year) | 2021 |
| I-17.4 | DT strategy focus area(s) [please select all that apply] | AI/ML, Blockchain/DLT, IoT |
| I-17.5 | Is there a ministry/department responsible for implementing the DT strategy? | Yes |
| I-17.5.1 | If Yes > Official name (and URL) of the responsible entity | https://www.epu.gov.my/ms/dasar-revolusi-perindustrian-keempat-4ir-negara |
| I-17.6 | Does the DT strategy have committed funding? | Yes |
| I-17.7 | Publishing of use cases on DT applications? | Yes (public published) |
Public Service Delivery Index
| Key | Indicator | Solution Details |
|---|---|---|
| I-18 | UN Online Service Index (OSI) | 0.763 |
| I-19 | Is there an online public service portal? (also called "One-Stop Shop" or similar) | Yes (Transactional: Level 3 or 4) |
| I-19.1 | Online service (e-Service) portal URL | https://www.malaysia.gov.my/portal/digitalservices |
| I-19.2 | Are citizens / businesses involved in the design of e-Services (user-centric design)? | Yes |
| I-19.3 | Universal accessibility (omnichannel access)? | Yes |
| I-19.4 | Has the government released any mobile app for the citizens' access to public services? | Yes |
| I-19.5 | Can residents start a business through online service portal? | Yes |
| I-19.6 | Can individuals establish an e-residency through online service portal? | No |
| I-19.7 | Publishing of online service delivery performance/user experience? | No |
| I-19.7.1 | If Yes > Supporting document (report / URL) | - |
| I-20 | Is there a Tax online service portal? | Yes (in use) |
| I-20.1 | Tax System service portal URL | https://www.hasil.gov.my/ |
| I-20.2 | Available Tax online transactional services | R + F + P + Other |
| I-20.3 | Electronic Invoicing | Planned / In progress |
| I-20.4 | Are citizens/businesses involved in the design of tax online services? | Yes |
| I-20.5 | Universal accessibility (omnichannel access)? | Yes |
| I-21 | Is e-Filing available for tax and/or customs declarations? | Yes (in use) |
| I-21.1 | e-Filing service URL (or explanation / report) | https://ez.hasil.gov.my/ |
| I-21.2 | Type of e-Filing service | Online e-Filing + e-Payments |
| I-21.3 | Available for all tax types and customs declarations? | Yes |
| I-21.4 | Available services for interconnectivity with business information systems? | No |
| I-21.5 | Available pre-populated returns? | No |
| I-22 | Are e-Payment services available? | Yes (in use) |
| I-22.1 | e-Payment service URL (or explanation / report) | https://mybayar.rmp.gov.my/en |
| I-22.2 | Type of e-Payment service | Centralized shared platform |
| I-22.3 | Available e-Payment methods? | BT + CC + M + Others |
| I-22.4 | e-Payment service for government / treasury payments? | Yes |
| I-23 | Is there a Customs online service portal (single window)? | Yes (in use) |
| I-23.1 | Customs System service portal URL | http://www.customs.gov.my/ms/pages/utama.aspx |
| I-23.2 | Available Customs online transactional services | R + D + P + Other |
| I-23.3 | Are citizens/businesses involved in the design of customs online services? | Yes |
| I-23.4 | Universal accessibility (omnichannel access)? | Yes |
| I-24 | Is there a Social Insurance/Pension online service portal? | Yes (in use) |
| I-24.1 | Social Insurance/Pension online service portal URL | https://www.perkeso.gov.my |
| I-24.2 | Available SI / Pension online transactional services | Unknown |
| I-24.3 | Are citizens involved in the design of SI / Pension services/portal? | No |
| I-24.4 | Does the Gov provide any incentives for citizens to join an insurance scheme? | No |
| I-24.5 | Universal accessibility (omnichannel access)? | Yes |
| I-25 | Is there a Job portal? | Yes (in use) |
| I-25.1 | Job portal URL | https://spa9.spa.gov.my/login2 |
| I-25.2 | Available online transactional Job portal services | R + S + A + Other |
| I-25.3 | Inclusion of public sector positions in the Job portal? | Primary job portal is used for public employees as well |
| I-25.4 | Are citizens/employees involved in the design of services/portal? | Yes |
| I-25.5 | Universal accessibility (omnichannel access)? | Yes |
Digital Citizen Engagement Index
| Key | Indicator | Solution Details |
|---|---|---|
| I-27 | UN E-Participation Index (EPI) | 0.6818 |
| I-28 | Is there an Open Government portal? | No |
| I-28.1 | Open Government portal URL | - |
| I-28.2 | Update frequency of Open Gov portal | Unknown |
| I-28.3 | Contents / maturity of Open Gov portal | Unknown |
| I-29 | Is there an Open Data portal? | Yes |
| I-29.1 | Open Data portal URL | https://www.data.gov.my |
| I-29.2 | Update frequency of Open Data portal | Annually |
| I-29.3 | Contents / maturity of Open Data portal | Basic info / datasets |
| I-29.4 | Is the portal dynamically updated (via APIs)? | Yes (mostly manual) |
| I-30 | Are there national platforms that allow citizens to participate in policy decision-making? | Yes |
| I-30.1 | Citizen participation portal URL | https://budget.mof.gov.my/ |
| I-30.2 | Is it possible to submit petitions? | No |
| I-30.2.1 | If Yes (separate) > URL of the separate portal for submitting petitions | - |
| I-30.3 | Can citizens / businesses participate in policy decision-making through this platform? | Yes |
| I-30.4 | Can citizens / businesses provide anonymous feedback? | Yes |
| I-30.5 | Universal accessibility (omnichannel access)? | Yes |
| I-30.6 | Are government's responses to citizens / businesses publicly available? | Yes (public published) |
| I-30.6.1 | If Yes > Supporting document (report / URL) | https://budget.mof.gov.my/2022/ |
| I-31 | Are there government platforms that allow citizens to provide feedback (e.g., complements, complaints, suggestions, info requests) on service delivery? | Yes |
| I-31.1 | Citizen feedback / GRM portal URL | https://pcb.spab.gov.my/eApps/system/index.do |
| I-31.2 | Does the government make the service standards (e.g., response times and procedures) available to the public? | Yes |
| I-31.3 | Are these platforms universally accessible or provide support for users with disabilities (e.g., e-services, availability of voice commands)? | Yes |
| I-31.4 | Is there any advanced technology (e.g., chatbots or AI-enabled discussion forums) used to improve citizen engagement? | No |
| I-31.5 | Universal accessibility (omnichannel access)? | Yes |
| I-31.6 | Does the Gov respond to citizen feedback? (how the Gov has updated their services in response to citizen feedback) | Yes (internal not published) |
| I-31.6.1 | If Yes > Supporting document (report / URL) | Planning to build an updated platform with AI features. |
| I-32 | Does the government publish its citizen engagement statistics and performance regularly? | No |
| I-32.1 | Government response portal URL | - |
| I-32.2 | Are there standards or indicators to measure the performance of service delivery (and compliance)? | No |
| I-32.3 | Does the government publish its citizen engagement performance/results? | No |
| I-32.4 | Any government initiative to improve the representation of vulnerable groups? | Yes |
GovTech Enablers Index
| Key | Indicator | Solution Details |
|---|---|---|
| I-33 | Is there a government entity focused on GovTech (digital transformation, WoG, online services, etc.)? | Yes (Established) |
| I-33.1 | Official name of the main GovTech institution | Malaysia Administrative Modernisation and Management Planning Unit (MAMPU) |
| I-33.2 | Main GovTech institution URL | https://www.mampu.gov.my/ |
| I-33.3 | Main GovTech institution was established / will be established in (year) | 1986 |
| I-33.4 | Type of main GovTech organization | Government |
| I-33.5 | Institutional responsibility for GovTech | President's / PM's Office |
| I-33.6 | GovTech roles & responsibilities [please select all that apply] | Policy / Strategy, eGovernment / eServices, Digital skills, KS&L, OSS |
| I-33.7 | Other relevant GovTech institution links | - |
| I-33.8 | Is there a Coordination Body (SC, Council) leading GovTech initiatives? | No |
| I-33.8.1 | If Yes > Name and/or URL of the coordination body | - |
| I-33.9 | Is there an entity to monitor & report Digital/GovTech spending for the whole government? | No |
| I-33.9.1 | If Yes > Name and/or URL of the public entity | - |
| I-33.10 | Publishing of the GovTech institution's annual progress report (results / spending)? | No |
| I-33.10.1 | If Yes > Supporting document (report / URL) | - |
| I-34 | Is there a dedicated government entity in charge of data governance or data management? | Yes (Established) |
| I-34.1 | Name of Data Governance (DG) institution | Government Chief Information Officer |
| I-34.2 | Data Governance institution URL | http://aplikasi.mampu.gov.my/mycio/index.php |
| I-34.3 | Data Governance institution was established / will be established in (year) | 2009 |
| I-34.4 | Type of Data Governance institution | Autonomous institution |
| I-34.5 | Data Governance implementation arrangements | Holistic DG approach |
| I-34.6 | Is there a Data Governance strategy / policy? | Yes (Approved) |
| I-34.6.1 | If Yes > Supporting document (report / URL) | https://www.malaysia.gov.my/portal/subcategory/231 |
| I-34.7 | Publishing of the Data Governance institution's progress report (results/spending)? | No |
| I-34.7.1 | If Yes > Supporting document (report / URL) | - |
| I-35 | Is there a GovTech / Digital Transformation strategy? | Yes (new/current) |
| I-35.1 | GovTech / digital transformation strategy URL (approved / drafted) | https://www.mampu.gov.my/penerbitan/buku/ |
| I-35.2 | GovTech strategy was approved / will be approved in (year) | 2021 |
| I-36 | Is there a whole-of-government approach to public sector digital transformation? | Yes (Institutionalized) |
| I-36.1 | Whole of Government (WoG) > Relevant policy/strategy URL | https://www.malaysia.gov.my/portal/category/656 |
| I-36.2 | Is there a Ministry / Dept leading the public sector digital transformation / cultural change / WoG approach? | Yes |
| I-36.2.1 | If Yes > Name and/or URL of the relevant public entity | https://www.mampu.gov.my/en/ |
| I-36.3 | Is there a cross government forum where strategic WoG topics (digital, data, technology, capacity) can be addressed by senior digital officials across government? | Yes |
| I-36.3.1 | If Yes > Name and/or URL of the relevant platform/forum / entity | https://pdisa.mampu.gov.my/ |
| I-36.4 | Publishing of the progress in WoG approach / digital transformation (results, spending)? | Yes (public published) |
| I-36.4.1 | If Yes > Supporting document (report / URL) | https://malaysia.gov.my |
| I-37 | Are there RTI Laws to make data/info available to the public online or digitally? | No |
| I-37.1 | Right to Information (RTI) Law URL | - |
| I-37.2 | RTI Law was approved / will be approved in (year) | - |
| I-37.3 | Is there an entity monitoring implementation/compliance? | No |
| I-37.4 | Publishing of the progress in implementing RTI laws (RTI requests received, granted, etc.)? | No |
| I-37.4.1 | If Yes > Supporting document (report / URL) | - |
| I-38 | Is there a Data Protection / Privacy law? | Yes (Effective) |
| I-38.1 | Official title of the Data Protection / Privacy Law | Personal Data Protection Act 2010 (Act 709) |
| I-38.2 | Data Protection / Privacy Law URL | https://www.pdp.gov.my/jpdpv2/laws-of-malaysia-pdpa/personal-data-protection-act-2010/ |
| I-38.3 | Data Protection / Privacy Law was approved / will be approved in (year) | 2010 |
| I-38.4 | Is there an entity monitoring implementation/compliance? | Yes |
| I-38.5 | Publishing of the data protection/privacy complaints and feedback? | No |
| I-38.5.1 | If Yes > Supporting document (report / URL) | - |
| I-39 | Is there a Data Protection Authority? | Yes |
| I-39.1 | Name of the Data Protection Authority | Department of Personal Data Protection |
| I-39.2 | Data Protection Authority URL | https://www.pdp.gov.my/ |
| I-39.3 | Data Protection Authority was established / will be established in (year) | 2011 |
| I-39.4 | Publishing of the Data Protection Authority performance/results? | No |
| I-39.4.1 | If Yes > Supporting document (report / URL) | - |
| I-40 | Is there a national ID (or similar foundational ID) system? | Yes |
| I-41 | Are records in the national ID system stored in a digitized (electronic) format? | Yes |
| I-42 | Is there a digital signature regulation and PKI to support service delivery? | Operational. Used in practice for e-Services |
| I-42.1 | Digital Signature URL | https://gpki.mampu.gov.my |
| I-42.2 | Digital Signature was launched / will be launched in (year) | 2002 |
| I-42.3 | Use of Digital Signature in public sector? | Back-office transactions |
| I-42.4 | Is Digital Signature linked with Digital ID/Mobile devices? | Yes |
| I-42.5 | Which entities provide Digital Signature services? | Commercial providers only |
| I-42.6 | Publishing of the Digital Signature issuance/utilization? | Yes (public published) |
| I-42.6.1 | If Yes > Supporting document (report / URL) | https://gpki.mampu.gov.my |
| I-43 | ITU Global Cybersecurity Index (GCI) | 0.980613012792596 |
| I-44 | UN Human Capital Index (HCI) | 0.7645 |
| I-45 | Is there a government strategy / program to improve digital skills in the public sector? | Yes (Both strategy and program) |
| I-45.1 | Title of Digital Skills (DS) strategy | Digital Government Competency Development |
| I-45.2 | Digital Skills strategy URL | https://drive.google.com/file/d/1wtxJPGmI6WgHbnF4NGO2pxV6LgrJstNs/view |
| I-45.3 | Digital Skills strategy was approved / will be approved in (year) | 2022 |
| I-45.4 | Focus areas of the DS strategy | Advanced DS + DL |
| I-45.5 | Is there a DS program? | Yes |
| I-45.5.1 | If Yes > Type of primary DS program(s) | Public sector program |
| I-45.5.2 | If Yes > DS program URL | https://drive.google.com/file/d/1wtxJPGmI6WgHbnF4NGO2pxV6LgrJstNs/view |
| I-45.5.3 | If Yes > DS program mandatory for new public employees? | Not mandatory |
| I-45.6 | Are there digital skills programs offered by governments for citizens/schools? | No |
| I-45.7 | Publishing of the results/progress in DS programs? | No |
| I-45.7.1 | If Yes > Supporting document (report / URL) | - |
| I-46 | Is there a strategy and/or program to improve public sector innovation? | Yes (Both strategy and program) |
| I-46.1 | Title of Public Sector Innovation strategy | Public Sector Innovation Blueprint |
| I-46.2 | PSI strategy URL | https://www.epu.gov.my/sites/default/files/2021-02/malaysia-digital-economy-blueprint.pdf |
| I-46.3 | PSI strategy was approved / will be approved in (year) | 2022 |
| I-46.4 | Is there a PSI program? | Yes |
| I-46.4.1 | If Yes > Type of primary PSI program(s) | Public sector program |
| I-46.4.2 | If Yes > PSI program URL | https://www.malaysia.gov.my/portal/content/30041 |
| I-46.4.3 | If Yes > PSI program mandatory for new public employees? | Not mandatory |
| I-46.5 | Publishing of the results/progress in PSI programs? | No |
| I-46.5.1 | If Yes > Supporting document (report / URL) | - |
| I-47 | Is there a government entity focused on public sector innovation? | Yes (Established) |
| I-47.1 | Name of the PSI institution | Malaysia Administrative Modernization and Management Planning Unit (MAMPU) |
| I-47.2 | PSI institution URL | https://www.mampu.gov.my/ |
| I-47.3 | PSI institution was established / will be established in (year) | 1966 |
| I-47.4 | Focus areas of PSI institution (Innovation Lab) | Digital Skills + PS Innovation |
| I-47.5 | Is there any collaboration on PSI with the private sector? | No |
| I-47.5.1 | If Yes > Is there any financial support/incentive for private GovTech entities | No |
| I-47.6 | Publishing the PSI institution annual performance/results? | Yes (public published) |
| I-47.6.1 | If Yes > Supporting document (report / URL) | https://www.mampu.gov.my/en/publication/annual-report-2021-2030/ |
| I-48 | Is there a government policy to support GovTech startups and private sector investments? | No |
| I-48.1 | National policy/strategy to support GovTech startups/investments (SMEs) | - |
| I-48.2 | National policy/strategy URL | - |
| I-48.3 | National policy/strategy was approved / will be approved in (year) | - |
| I-48.4 | Does the Government provide financing to startups/SMEs for innovation? | No |
| I-48.5 | Capacity of Government to deliver online services via PPPs | No PPP for online services |
| I-48.6 | Is there a procurement policy aimed at prioritizing bids from startups/SMEs? (e.g., having a quota for SMEs) | No |
| I-48.6.1 | If Yes > Supporting document (report / URL) | - |
| I-48.7 | Publishing of the results/progress in supporting startups/SMEs for innovation? | No |