Croatia (HRV)
Region: Europe
GovTech Data Year: 2022
A
GovTech Maturity Index
Very High
GovTech Maturity Index (GTMI)
A
Very High
The simple average of the normalized scores of four components for the country.
Core Government Systems Index (17 indicators) captures the key aspects of a whole-of-government approach.
0.76
Public Service Delivery Index (9 indicators) presents the state of online portals, e-filing services, e-payment capabilities and more.
0.83
Digital Citizen Engagement Index (6 indicators) measures aspects of public participation platforms, citizen feedback, and open gov/data portals.
0.86
GovTech Enablers Index (16 indicators) captures strategy, institutions, and regulations, as well as digital skills and innovation programs.
0.67
Core Government Systems
| Key | Indicator | Solution Details |
|---|---|---|
| I-1 | Is there a shared cloud platform available for all government entities? | Yes (platform in use) |
| I-1.1 | Name of the Government Cloud platform | State Cloud |
| I-1.2 | Cloud platform / strategy URL | https://rdd.gov.hr/projekti-i-eu-projekti/eu-projekti/uspostava-centra-dijeljenih-usluga/1596 |
| I-1.3 | Government Cloud was launched / will be launched in (year) | 2019 |
| I-1.4 | Type of cloud platform established | Private (Government) |
| I-1.5 | Official name of the entity operating the Government Cloud platform | Central State Office for the Development of Digital Society |
| I-1.6 | Government Cloud data hosting policy? | Keeping data inside the country |
| I-1.6.1 | If there is a cloud hosting policy > Supporting document (report / URL) | - |
| I-1.7 | Cloud services provided | IaaS |
| I-1.8 | Is there one shared Government Cloud platform or several? | One shared cloud platform |
| I-1.9 | Monitoring & publishing of cloud usage, security, savings, etc.? | Yes (public published) |
| I-1.9.1 | If Yes > Supporting document (report / URL) | https://vlada.gov.hr/UserDocsImages/2016/Sjednice/2022/Travanj/113 |
| I-2 | Is there a government enterprise architecture framework? | In draft / Planned |
| I-2.1 | Name of the GEA framework | Shared Service Center platform architecture |
| I-2.2 | GEA framework / draft URL | - |
| I-2.3 | GEA was introduced / will be introduced in (year) | 2021 |
| I-2.4 | GEA operational status | Unknown |
| I-2.5 | GEA scope > Is there a shared GEA? | Unknown |
| I-2.6 | Which entity is maintaining/extending GEA? | 2 |
| I-2.7 | Which entity is monitoring compliance with GEA? | 2 |
| I-2.8 | Monitoring & publishing of GEA usage, compliance, benefits, etc.? | No |
| I-2.8.1 | If Yes > Supporting document (report / URL) | - |
| I-3 | Is there a government interoperability framework? | Yes |
| I-3.1 | Title of the GIF report | Croatian Interoperability Framework |
| I-3.2 | GIF report / draft URL | http://www.propisi.hr/print.php |
| I-3.3 | GIF was introduced / will be introduced in (year) | 2010 |
| I-3.4 | GIF operational status | Partially used |
| I-3.5 | GIF scope > Is there a shared GIF? | Shared Central+Local (WoG) |
| I-3.6 | Is there a data quality framework? | No |
| I-3.7 | Is there a system to monitor the 'uptime' of government information systems? | No |
| I-3.8 | Is there guidance for replacing legacy government information systems? | No |
| I-3.9 | Monitoring & publishing of GIF usage, compliance, benefits? | No |
| I-3.9.1 | If Yes > Supporting document (report / URL) | - |
| I-4 | Is there a government service bus platform? | Yes (platform in use) |
| I-4.1 | Name of the Government Service Bus platform | Government Service Bus |
| I-4.2 | GSB platform URL | https://rdd.gov.hr/interoperabilnost-sustava-javne-uprave-drzavna-sabirnica-gsb/1873 |
| I-4.3 | GSB platform was launched / will be launched in (year) | 2020 |
| I-4.4 | GSB operational status | Extensively used |
| I-4.5 | GSB scope > Is there a shared GSB platform? | Shared Central+Local (WoG) |
| I-4.6 | Monitoring & publishing of GSB usage, security, savings? | No |
| I-4.6.1 | If Yes > Supporting document (report / URL) | - |
| I-5 | Is there an operational FMIS in place to support core PFM functions? | Yes (in use) |
| I-5.1 | Official name of Finance Ministry / Department operating FMIS | Ministry of Finance |
| I-5.2 | Finance Ministry / Department home page URL | https://mfin.gov.hr/ |
| I-5.3 | Name of the FMIS platform | IFMIS - Integrated Financial Management Information System (SAP) |
| I-5.4 | FMIS platform URL | https://mfin.gov.hr/istaknute-teme/drzavna-riznica/103 |
| I-5.5 | FMIS was launched / will be launched in (year) | 2011 |
| I-5.6 | FMIS functional capabilities | T + B + Other |
| I-5.7 | Scope of FMIS (coverage of budgets) | Central gov |
| I-5.8 | Type of FMIS software | Hybrid (Custom + COTS) |
| I-5.9 | Name of FMIS software package: If custom software > Please enter LDSW (Locally Developed Software) If commercial package > Please enter the name of Commercial-off-the-shelf (COTS) package If hybrid > Please enter LDSW + COTS package name | SAP / Hybrid |
| I-5.10 | Is there a unified budget classification/chart of accounts? | Yes (Central government only) |
| I-5.11 | Does FMIS capture expenses linked to the SDGs and other strategic goals? | Partially |
| I-5.12 | Does FMIS capture non-financial data (KPIs) on programs/projects? | Partially (Some of the KPIs for selected programs) |
| I-5.13 | Does FMIS exchange data with other systems? | Yes (via separate interfaces) |
| I-5.14 | Governance of FMIS operations (compliance, security, audit trails, etc.)? | Yes (internal not published) |
| I-5.14.1 | If Yes > Supporting document (report / URL) | Not published |
| I-6 | Is there a TSA supported by FMIS to automate payments and bank reconciliation? | Yes (in use) |
| I-6.1 | Treasury home page URL | https://mfin.gov.hr/highlights-2848/state-treasury-2868/2868 |
| I-6.2 | Treasury was established / will be established in (year) | 1990 |
| I-6.3 | TSA regulation / introduction website URL | https://mfin.gov.hr/UserDocsImages/dokumenti/drzavna-riznica/prilozi-za-izradu-financijskih-planova/Budget |
| I-6.4 | TSA was launched / will be launched in (year) | 2007 |
| I-6.5 | Scope of TSA operations | Extensively used by all MDAs |
| I-6.6 | Type of electronic payment systems in place | Both RTGS & FPS/ACH |
| I-6.7 | Is there a TSA interface linking FMIS with the Central Bank systems? | Yes (in use) |
| I-6.8 | Governance of TSA operations (compliance, security, audit trails, etc.)? | Yes (internal |
| I-6.8.1 | If Yes > Supporting document (report / URL) | Not published |
| I-7 | Is there a Tax Management Information System in place? | Yes (in use) |
| I-7.1 | Tax Administration home page URL | https://www.porezna-uprava.hr/en/Pages/default.aspx |
| I-7.2 | Tax Administration was established / will be established in (year) | 1990 |
| I-7.3 | Name of the TMIS platform | e-Porezna - Electronic Tax Services |
| I-7.4 | TMIS platform URL | https://e-porezna.porezna-uprava.hr/Prijava.aspx |
| I-7.5 | TMIS was launched / will be launched in (year) | 1990 |
| I-7.6 | Type of TMIS software | Custom Software |
| I-7.7 | Does TMIS exchange data with other systems? | Yes (via separate interfaces) |
| I-7.8 | Governance of TMIS operations (compliance, security, audit trails, etc.)? | Yes (public published) |
| I-7.8.1 | If Yes > Supporting document (report / URL) | https://www.porezna-uprava.hr/bi/Stranice/InformacijskaSigurnost.aspx |
| I-8 | Is there a Customs Management Information System in place? | Yes (in use) |
| I-8.1 | Customs Administration home page URL | https://carina.gov.hr/ |
| I-8.2 | Customs Administration was established / will be established in (year) | 1990 |
| I-8.3 | Name of the CMIS | ISCU |
| I-8.4 | CMIS platform URL | https://carina.gov.hr/ |
| I-8.5 | CMIS was launched / will be launched in (year) | 2010 |
| I-8.6 | Type of CMIS software | Custom Software |
| I-8.7 | Customs and Tax administrations merged? | No |
| I-8.8 | Does CMIS exchange data with other systems? | Yes (via separate interfaces) 2= Yes (via Government Service Bus) |
| I-8.9 | Governance of CMIS operations (compliance, security, audit trails, etc.)? | Yes (public published) |
| I-8.9.1 | If Yes > Supporting document (report / URL) | https://carina.gov.hr/ |
| I-9 | Is there a Human Resources Management Information System with self-service portal? | Yes (in use) |
| I-9.1 | Name of the HRMIS platform (public sector) | RegZap - Register of employment in the public sector |
| I-9.2 | HRMIS platform URL | http://www.fina.hr/Default.aspx |
| I-9.3 | HRMIS was launched / will be launched in (year) | 2011 |
| I-9.4 | Type of HRMIS software | Custom Software |
| I-9.5 | HRMIS topology | Shared |
| I-9.6 | Is there a HRMIS self-service portal for employees and managers? | Yes (but there are still manual processes/paperwork) |
| I-9.7 | Does HRMIS exchange data with other systems? | Yes (via Government Service Bus) |
| I-9.8 | Does HRMIS use national ID as primary or secondary identifier? | Yes |
| I-9.9 | Governance of HRMIS operations (registers, security, audit trails, etc.)? | Yes (internal |
| I-9.9.1 | If Yes > Supporting document (report / URL) | Not published |
| I-10 | Is there a Payroll System (MIS) linked with HRMIS? | Yes (in use) |
| I-10.1 | Name of the Payroll System (public sector) | COP - Centralized Payroll and Human Resources Management |
| I-10.2 | Payroll System (MIS) URL | http://www.fina.hr/Default.aspx |
| I-10.3 | Payroll System was launched / will be launched in (year) | 2013 |
| I-10.4 | Type of Payroll System software | Custom Software |
| I-10.5 | Payroll System topology | Shared |
| I-10.6 | Governance of Payroll System operations (registers, security, audit trails, etc.)? | Yes (internal |
| I-10.6.1 | If Yes > Supporting document (report / URL) | Not published |
| I-11 | Is there a Social Insurance system (non-health) providing pensions (including public sector) and other SI programs? | Yes (in use) |
| I-11.1 | Official name of the main public entity operating SI / Pension program(s) | Hrvatski zavod za mirovinsko osiguranje (HZMO) CPII |
| I-11.2 | Main SI / Pension entity's home page URL | https://www.mirovinsko.hr |
| I-11.3 | Main SI / Pension entity was established / will be established in (year) | 1999 |
| I-11.4 | Name of the primary SI / Pension system (MIS) solution | Pension insurance system |
| I-11.5 | Primary SI / Pension MIS platform URL | https://www.mirovinsko.hr |
| I-11.6 | Primary SI / Pension MIS was launched / will be launched in (year) | 1999 |
| I-11.7 | Status of public sector SI / Pension MIS platform | Primary pension MIS is used for public employees as well |
| I-11.8 | Type of primary SI / Pension MIS platform | Custom Software |
| I-11.9 | Is primary SI / Pension MIS exchanging data with other systems? | Yes (via separate interfaces) |
| I-11.10 | Does the primary SI / Pension MIS use national ID as primary or secondary identifier? | Yes |
| I-11.11 | Are all SI / Pension beneficiary records fully digitized? | Partially digitized |
| I-11.12 | Share of all SI / Pension benefit payments deposited digitally to individual bank accounts of beneficiaries (percentage) | - |
| I-11.13 | Are all active insured public employee records fully digitized? | Partially digitized |
| I-11.13.1 | If Digitized > In what year was digitization introduced for the contribution records? (year) | 2013 |
| I-11.14 | Can a contribution report and payment be submitted online? | Yes |
| I-11.15 | Governance of SI / Pension MIS operations (registers, security, audit trails, etc.)? | No |
| I-11.15.1 | If Yes > Supporting document (report / URL) | - |
| I-12 | Is there an e-Procurement portal? | Yes (in use) |
| I-12.1 | Name of eProcurement Portal | Electronic Public Procurement System of the Republic of Croatia |
| I-12.2 | e-Procurement Portal URL | https://eojn.nn.hr/Oglasnik/ |
| I-12.3 | e-Procurement Portal was launched / will be launched in (year) | 2012 |
| I-12.4 | e-Procurement Portal capabilities | OT + C + Interfaces with other systems |
| I-12.5 | e-Procurement data published in line with OCDS? | Yes |
| I-12.6 | Does eProcurement Portal exchange data with other systems? | Yes (via Government Service Bus) |
| I-12.7 | Any innovative approach in e-Procurement? | - |
| I-12.8 | Governance of eProcurement operations (registers, security, audit trails, etc.)? | Yes (public published) |
| I-12.8.1 | If Yes > Supporting document (report / URL) | http://www.javnanabava.hr/userdocsimages/userfiles/file/Statisti |
| I-13 | Is there a Debt Management System (DMS) in place? (foreign and domestic debt) | Yes (in use) |
| I-13.1 | Official name of Debt Management System (DMS) operator | Ministry of finance |
| I-13.2 | DMS platform / operator home page URL | https://mfin.gov.hr/ |
| I-13.3 | DMS platform was launched / will be launched in (year) | 2007 |
| I-13.4 | Type of DMS software | Custom Software |
| I-13.5 | Abbreviation of DMS software solution | Finance Kit |
| I-14 | Is there a Public Investment Management System (PIMS) in place? | Yes (in use) |
| I-14.1 | Name of PIMS solution (information system) | eCatalogue - eCatalogue of investment projects |
| I-14.2 | PIMS platform URL | https://investcroatia.gov.hr/en/investment-projects/ |
| I-14.3 | PIMS was launched / will be launched in (year) | 2019 |
| I-14.4 | Type of PIMS software | Custom Software |
| I-14.5 | PIMS functional capabilities | Only PIM project registry |
| I-14.6 | Does PIMS exchange data with other systems? | 2 |
| I-14.7 | Publishing of PIMS project database, results? | Yes (public published) |
| I-14.7.1 | If Yes > Supporting document (report / URL) | https://investcroatia.gov.hr/en/publications/ |
| I-15 | Is there a government Open Source Software policy/action plan for public sector? | Yes (Advisory/R&D) |
| I-15.1 | OSS policy URL | https://joinup.ec.europa.eu/collection/egovernment/news/hr-cautious-start-open-s |
| I-15.2 | OSS policy was approved / will be approved in (year) | 2022 |
| I-15.3 | Is there an entity taking decisions on adopting/procuring an OSS solution? | Ministry level Chief Information Officer 2= Government CIO |
| I-15.4 | What is the level of adoption of OSS policy? | Partially adopted in several sectors |
| I-15.4.1 | If adopted > Supporting document (report / URL) | - |
| I-16 | UN Telecommunication Infrastructure Index (TII) | 0.7711 |
| I-17 | Does government have a national strategy on disruptive / innovative technologies? | Yes |
| I-17.1 | Title of the latest Disruptive Technology (DT) strategy document | Croatian Digital Strategy 2030 |
| I-17.2 | DT strategy URL | https://rdd.gov.hr/vijesti/vlada-republike-hrvatske-donijela-odluku-o-izradi-strategije-digitalne-hrvatske-za-razdoblje-do-2030-godine/1844 |
| I-17.3 | DT strategy was approved / will be approved in (year) | 2022 |
| I-17.4 | DT strategy focus area(s) [please select all that apply] | AI/ML, Blockchain/DLT, IoT, Drones, Other (Smart Cities, Robotics, Virtual Reality, 3D printers, etc.) |
| I-17.5 | Is there a ministry/department responsible for implementing the DT strategy? | Yes |
| I-17.5.1 | If Yes > Official name (and URL) of the responsible entity | Central State Office for Development Digital Society and other lined Ministries |
| I-17.6 | Does the DT strategy have committed funding? | Yes |
| I-17.7 | Publishing of use cases on DT applications? | No |
Public Service Delivery Index
| Key | Indicator | Solution Details |
|---|---|---|
| I-18 | UN Online Service Index (OSI) | 0.8108 |
| I-19 | Is there an online public service portal? (also called "One-Stop Shop" or similar) | 1 |
| I-19.1 | Online service (e-Service) portal URL | https://gov.hr/ |
| I-19.2 | Are citizens / businesses involved in the design of e-Services (user-centric design)? | Yes |
| I-19.3 | Universal accessibility (omnichannel access)? | Yes |
| I-19.4 | Has the government released any mobile app for the citizens' access to public services? | Yes |
| I-19.5 | Can residents start a business through online service portal? | Yes |
| I-19.6 | Can individuals establish an e-residency through online service portal? | Yes |
| I-19.7 | Publishing of online service delivery performance/user experience? | No |
| I-19.7.1 | If Yes > Supporting document (report / URL) | - |
| I-20 | Is there a Tax online service portal? | Yes (in use) |
| I-20.1 | Tax System service portal URL | https://e-porezna.porezna-uprava.hr/Prijava.aspx |
| I-20.2 | Available Tax online transactional services | Registration + Filing |
| I-20.3 | Electronic Invoicing | Planned / In progress |
| I-20.4 | Are citizens/businesses involved in the design of tax online services? | No |
| I-20.5 | Universal accessibility (omnichannel access)? | Yes |
| I-21 | Is e-Filing available for tax and/or customs declarations? | Yes (in use) |
| I-21.1 | e-Filing service URL (or explanation / report) | https://e-porezna.porezna-uprava.hr/Prijava.aspx |
| I-21.2 | Type of e-Filing service | Online e-Filing services |
| I-21.3 | Available for all tax types and customs declarations? | No |
| I-21.4 | Available services for interconnectivity with business information systems? | No |
| I-21.5 | Available pre-populated returns? | No |
| I-22 | Are e-Payment services available? | Yes (in use) |
| I-22.1 | e-Payment service URL (or explanation / report) | https://e-porezna.porezna-uprava.hr/Prijava.aspx |
| I-22.2 | Type of e-Payment service | Fragmented systems; multiple platforms |
| I-22.3 | Available e-Payment methods? | Bank Transfer |
| I-22.4 | e-Payment service for government / treasury payments? | Yes |
| I-23 | Is there a Customs online service portal (single window)? | Yes (in use) |
| I-23.1 | Customs System service portal URL | https://e-carina.carina.hr/emcs/ |
| I-23.2 | Available Customs online transactional services | Registration + Declaration |
| I-23.3 | Are citizens/businesses involved in the design of customs online services? | No |
| I-23.4 | Universal accessibility (omnichannel access)? | Yes |
| I-24 | Is there a Social Insurance/Pension online service portal? | Yes (in use) |
| I-24.1 | Social Insurance/Pension online service portal URL | https://www.mirovinsko.hr/hr/e-usluge/16 |
| I-24.2 | Available SI / Pension online transactional services | R + B + Payments |
| I-24.3 | Are citizens involved in the design of SI / Pension services/portal? | Yes |
| I-24.4 | Does the Gov provide any incentives for citizens to join an insurance scheme? | Yes |
| I-24.5 | Universal accessibility (omnichannel access)? | Yes |
| I-25 | Is there a Job portal? | Yes (in use) |
| I-25.1 | Job portal URL | https://burzarada.hzz.hr |
| I-25.2 | Available online transactional Job portal services | Registration + Search |
| I-25.3 | Inclusion of public sector positions in the Job portal? | Primary job portal is used for public employees as well |
| I-25.4 | Are citizens/employees involved in the design of services/portal? | No |
| I-25.5 | Universal accessibility (omnichannel access)? | Yes |
Digital Citizen Engagement Index
| Key | Indicator | Solution Details |
|---|---|---|
| I-27 | UN E-Participation Index (EPI) | 0.7386 |
| I-28 | Is there an Open Government portal? | Yes |
| I-28.1 | Open Government portal URL | https://www.opengovpartnership.org/members/croatia/ |
| I-28.2 | Update frequency of Open Gov portal | Annually |
| I-28.3 | Contents / maturity of Open Gov portal | Basic info/datasets |
| I-29 | Is there an Open Data portal? | Yes |
| I-29.1 | Open Data portal URL | https://data.gov.hr |
| I-29.2 | Update frequency of Open Data portal | Weekly / Daily |
| I-29.3 | Contents / maturity of Open Data portal | Basic info / datasets |
| I-29.4 | Is the portal dynamically updated (via APIs)? | Yes (mostly manual) |
| I-30 | Are there national platforms that allow citizens to participate in policy decision-making? | Yes |
| I-30.1 | Citizen participation portal URL | https://esavjetovanja.gov.hr/ECon/Dashboard |
| I-30.2 | Is it possible to submit petitions? | Yes (separate portal for petitions) |
| I-30.2.1 | If Yes (separate) > URL of the separate portal for submitting petitions | https://www.openpetition.eu/hr/region/petition/Hrvatska |
| I-30.3 | Can citizens / businesses participate in policy decision-making through this platform? | Yes |
| I-30.4 | Can citizens / businesses provide anonymous feedback? | No |
| I-30.5 | Universal accessibility (omnichannel access)? | No |
| I-30.6 | Are government's responses to citizens / businesses publicly available? | Yes (public published) |
| I-30.6.1 | If Yes > Supporting document (report / URL) | https://esavjetovanja.gov.hr/ECon/Dashboard |
| I-31 | Are there government platforms that allow citizens to provide feedback (e.g., complements, complaints, suggestions, info requests) on service delivery? | Yes |
| I-31.1 | Citizen feedback / GRM portal URL | https://gov.hr/ |
| I-31.2 | Does the government make the service standards (e.g., response times and procedures) available to the public? | No |
| I-31.3 | Are these platforms universally accessible or provide support for users with disabilities (e.g., e-services, availability of voice commands)? | No |
| I-31.4 | Is there any advanced technology (e.g., chatbots or AI-enabled discussion forums) used to improve citizen engagement? | No |
| I-31.5 | Universal accessibility (omnichannel access)? | Yes |
| I-31.6 | Does the Gov respond to citizen feedback? (how the Gov has updated their services in response to citizen feedback) | No |
| I-31.6.1 | If Yes > Supporting document (report / URL) | - |
| I-32 | Does the government publish its citizen engagement statistics and performance regularly? | No |
| I-32.1 | Government response portal URL | - |
| I-32.2 | Are there standards or indicators to measure the performance of service delivery (and compliance)? | No |
| I-32.3 | Does the government publish its citizen engagement performance/results? | No |
| I-32.4 | Any government initiative to improve the representation of vulnerable groups? | No |
GovTech Enablers Index
| Key | Indicator | Solution Details |
|---|---|---|
| I-33 | Is there a government entity focused on GovTech (digital transformation, WoG, online services, etc.)? | Yes (Established) |
| I-33.1 | Official name of the main GovTech institution | Central state office for development of digital society |
| I-33.2 | Main GovTech institution URL | https://rdd.gov.hr/ |
| I-33.3 | Main GovTech institution was established / will be established in (year) | 2018 |
| I-33.4 | Type of main GovTech organization | Government |
| I-33.5 | Institutional responsibility for GovTech | MoICT |
| I-33.6 | GovTech roles & responsibilities [please select all that apply] | Policy / Strategy, eGovernment / eServices, Digital skills, Innovation, DT, Other |
| I-33.7 | Other relevant GovTech institution links | - |
| I-33.8 | Is there a Coordination Body (SC, Council) leading GovTech initiatives? | Yes |
| I-33.8.1 | If Yes > Name and/or URL of the coordination body | State Information Infrastructure Council |
| I-33.9 | Is there an entity to monitor & report Digital/GovTech spending for the whole government? | Yes |
| I-33.9.1 | If Yes > Name and/or URL of the public entity | Ministry of Finance |
| I-33.10 | Publishing of the GovTech institution's annual progress report (results / spending)? | Yes (public published) |
| I-33.10.1 | If Yes > Supporting document (report / URL) | https://vlada.gov.hr/UserDocsImages//2016/Sjednice/2021/Rujan/74 |
| I-34 | Is there a dedicated government entity in charge of data governance or data management? | Yes (Established) |
| I-34.1 | Name of Data Governance (DG) institution | Central State Office for the Development of the Digital Society |
| I-34.2 | Data Governance institution URL | https://data.gov.hr |
| I-34.3 | Data Governance institution was established / will be established in (year) | 2016 |
| I-34.4 | Type of Data Governance institution | Autonomous institution |
| I-34.5 | Data Governance implementation arrangements | Holistic DG approach |
| I-34.6 | Is there a Data Governance strategy / policy? | Planned / In progress |
| I-34.6.1 | If Yes > Supporting document (report / URL) | - |
| I-34.7 | Publishing of the Data Governance institution's progress report (results/spending)? | No |
| I-34.7.1 | If Yes > Supporting document (report / URL) | - |
| I-35 | Is there a GovTech / Digital Transformation strategy? | Planned / In draft |
| I-35.1 | GovTech / digital transformation strategy URL (approved / drafted) | https://rdd.gov.hr/vijesti/digitalna-hrvatska-2030-zapoceo-razvoj-strategije-digitalne-hrvatske/1929 |
| I-35.2 | GovTech strategy was approved / will be approved in (year) | 2022 |
| I-36 | Is there a whole-of-government approach to public sector digital transformation? | Planned / In draft |
| I-36.1 | Whole of Government (WoG) > Relevant policy/strategy URL | https://rdd.gov.hr/vijesti/digitalna-hrvatska-2030-zapoceo-razvoj-strategije-digitalne-hrvatske/1929 |
| I-36.2 | Is there a Ministry / Dept leading the public sector digital transformation / cultural change / WoG approach? | Yes |
| I-36.2.1 | If Yes > Name and/or URL of the relevant public entity | Central state office for development of digital society |
| I-36.3 | Is there a cross government forum where strategic WoG topics (digital, data, technology, capacity) can be addressed by senior digital officials across government? | No |
| I-36.3.1 | If Yes > Name and/or URL of the relevant platform/forum / entity | - |
| I-36.4 | Publishing of the progress in WoG approach / digital transformation (results, spending)? | No |
| I-36.4.1 | If Yes > Supporting document (report / URL) | - |
| I-37 | Are there RTI Laws to make data/info available to the public online or digitally? | Yes (Effective) |
| I-37.1 | Right to Information (RTI) Law URL | https://pristupinfo.hr/pravni-okvir/ |
| I-37.2 | RTI Law was approved / will be approved in (year) | 2013 |
| I-37.3 | Is there an entity monitoring implementation/compliance? | Yes |
| I-37.4 | Publishing of the progress in implementing RTI laws (RTI requests received, granted, etc.)? | Yes (public published) |
| I-37.4.1 | If Yes > Supporting document (report / URL) | https://pristupinfo.hr/dokumenti-i-publikacije/izvjesca-o-provedbi-zppi/ |
| I-38 | Is there a Data Protection / Privacy law? | Yes (Effective) |
| I-38.1 | Official title of the Data Protection / Privacy Law | Act on Personal Data Protection (in English) |
| I-38.2 | Data Protection / Privacy Law URL | https://www.zakon.hr/z/1023/Zakon-o-provedbi-Op |
| I-38.3 | Data Protection / Privacy Law was approved / will be approved in (year) | 2018 |
| I-38.4 | Is there an entity monitoring implementation/compliance? | Yes |
| I-38.5 | Publishing of the data protection/privacy complaints and feedback? | Yes (public published) |
| I-38.5.1 | If Yes > Supporting document (report / URL) | https://azop.hr/godisnja-izvjesca-o-radu/ |
| I-39 | Is there a Data Protection Authority? | Yes |
| I-39.1 | Name of the Data Protection Authority | Agencija za zaštitu osobnih podataka |
| I-39.2 | Data Protection Authority URL | https://azop.hr/ |
| I-39.3 | Data Protection Authority was established / will be established in (year) | 2004 |
| I-39.4 | Publishing of the Data Protection Authority performance/results? | Yes (public published) |
| I-39.4.1 | If Yes > Supporting document (report / URL) | https://azop.hr/godisnja-izvjesca-o-radu/ |
| I-40 | Is there a national ID (or similar foundational ID) system? | Yes |
| I-41 | Are records in the national ID system stored in a digitized (electronic) format? | Yes |
| I-42 | Is there a digital signature regulation and PKI to support service delivery? | Operational. Used in practice for e-Services |
| I-42.1 | Digital Signature URL | https://web.epotpis.rdd.hr |
| I-42.2 | Digital Signature was launched / will be launched in (year) | 2022 |
| I-42.3 | Use of Digital Signature in public sector? | Both back- and front-office transactions |
| I-42.4 | Is Digital Signature linked with Digital ID/Mobile devices? | Yes |
| I-42.5 | Which entities provide Digital Signature services? | Both government and commercial entities |
| I-42.6 | Publishing of the Digital Signature issuance/utilization? | Yes (public published) |
| I-42.6.1 | If Yes > Supporting document (report / URL) | https://www.id.hr |
| I-43 | ITU Global Cybersecurity Index (GCI) | 0.925258678804314 |
| I-44 | UN Human Capital Index (HCI) | 0.85 |
| I-45 | Is there a government strategy / program to improve digital skills in the public sector? | Yes (Only strategy or program) |
| I-45.1 | Title of Digital Skills (DS) strategy | Croatian Digital Strategy 2030 - under the National Plan for Recovery and Resiliance |
| I-45.2 | Digital Skills strategy URL | https://planoporavka.gov.hr/UserDocsImages/dokumenti/Plan |
| I-45.3 | Digital Skills strategy was approved / will be approved in (year) | 2023 |
| I-45.4 | Focus areas of the DS strategy | Basic DS + Data Literacy |
| I-45.5 | Is there a DS program? | No |
| I-45.5.1 | If Yes > Type of primary DS program(s) | Unknown |
| I-45.5.2 | If Yes > DS program URL | - |
| I-45.5.3 | If Yes > DS program mandatory for new public employees? | Unknown |
| I-45.6 | Are there digital skills programs offered by governments for citizens/schools? | Yes (freely available programs) |
| I-45.7 | Publishing of the results/progress in DS programs? | No |
| I-45.7.1 | If Yes > Supporting document (report / URL) | - |
| I-46 | Is there a strategy and/or program to improve public sector innovation? | No |
| I-46.1 | Title of Public Sector Innovation strategy | - |
| I-46.2 | PSI strategy URL | - |
| I-46.3 | PSI strategy was approved / will be approved in (year) | - |
| I-46.4 | Is there a PSI program? | No |
| I-46.4.1 | If Yes > Type of primary PSI program(s) | Unknown |
| I-46.4.2 | If Yes > PSI program URL | - |
| I-46.4.3 | If Yes > PSI program mandatory for new public employees? | Unknown |
| I-46.5 | Publishing of the results/progress in PSI programs? | No |
| I-46.5.1 | If Yes > Supporting document (report / URL) | - |
| I-47 | Is there a government entity focused on public sector innovation? | Yes (Established) |
| I-47.1 | Name of the PSI institution | Ministry of Economy and Sustainable Development, Ministry of Science and Education |
| I-47.2 | PSI institution URL | https://mzo.gov.hr/ |
| I-47.3 | PSI institution was established / will be established in (year) | 2014 |
| I-47.4 | Focus areas of PSI institution (Innovation Lab) | Digital Skills + PS Innovation |
| I-47.5 | Is there any collaboration on PSI with the private sector? | Yes |
| I-47.5.1 | If Yes > Is there any financial support/incentive for private GovTech entities | No |
| I-47.6 | Publishing the PSI institution annual performance/results? | No |
| I-47.6.1 | If Yes > Supporting document (report / URL) | - |
| I-48 | Is there a government policy to support GovTech startups and private sector investments? | Yes |
| I-48.1 | National policy/strategy to support GovTech startups/investments (SMEs) | Ministry of Economy and Sustainable Development |
| I-48.2 | National policy/strategy URL | https://narodne-novine.nn.hr/clanci/sluzbeni/2013_11_136_2926.html |
| I-48.3 | National policy/strategy was approved / will be approved in (year) | 2013 |
| I-48.4 | Does the Government provide financing to startups/SMEs for innovation? | Yes |
| I-48.5 | Capacity of Government to deliver online services via PPPs | Yes PPP arrangements exist for online service delivery |
| I-48.6 | Is there a procurement policy aimed at prioritizing bids from startups/SMEs? (e.g., having a quota for SMEs) | No |
| I-48.6.1 | If Yes > Supporting document (report / URL) | - |
| I-48.7 | Publishing of the results/progress in supporting startups/SMEs for innovation? | No |